66 – Introduction to Working in Customer Service
Build the skills and confidence to succeed in a customer-focused workplace. This practical course covers effective communication, conflict resolution, problem-solving, excellent customer service, assertiveness and professionalism. Hands-on activities include shadowing administrative staff, reception role play and conflict scenarios. You will also develop teamwork, time-management and wider employability skills to support progression into employment or further […]
68 – Introduction to Working in Hospitality and Catering
Take your first step into the food and hospitality industry. This hands-on course covers kitchen basics, food preparation, cooking skills, catering, healthy eating, budgeting, infection control and personal hygiene. You will also build teamwork, problem-solving, time-management and employability skills needed for a successful career in hospitality.
70 – Introduction to Working in Hospitality and Catering
Take your first step into the food and hospitality industry. This hands-on course covers kitchen basics, food preparation, cooking skills, catering, healthy eating, budgeting, infection control and personal hygiene. You will also build teamwork, problem-solving, time-management and employability skills needed for a successful career in hospitality.
77 – Progression to Work Readiness
This course identifies and develops personal and professional skills, giving learners the knowledge, confidence and practical tools needed to apply for jobs, present themselves professionally and perform effectively in interviews. It supports people at different stages of their career journey to recognise their strengths and build key employability skills for the workplace.
83 – Digital Skills for Work
Boost your confidence in using workplace technology. This session introduces key tools for communication and collaboration, including Microsoft Teams, Zoom, and WhatsApp for meetings and messaging, plus OneDrive, Google Workspace, and Office 365 for storing and co-editing documents. You’ll also learn practical tips for solving everyday challenges – finding reliable answers online, getting IT support, […]
84 – Digital Skills for Work
Boost your confidence in using workplace technology. This session introduces key tools for communication and collaboration, including Microsoft Teams, Zoom, and WhatsApp for meetings and messaging, plus OneDrive, Google Workspace, and Office 365 for storing and co-editing documents. You’ll also learn practical tips for solving everyday challenges – finding reliable answers online, getting IT support, […]
85 – Getting Started with Computers
This short course is ideal for complete beginners who can use a mouse and keyboard and want to build basic computer skills. You’ll learn how to type documents, save and find files, use programs, browse the internet, and send emails with attachments safely. Skills required: Mouse and keyboard.
93 – Autumn Gardening
Join us this Autumn at Bank Top Garden for a 4-week course focused on boosting your physical and mental health through Autumn gardening. Enjoy fresh air, gentle exercise, and a calming connection with nature!
100 – Healthy Fakeaways
Learn to cook healthier versions of popular takeaway dishes on a budget. You will build confidence in the kitchen, receive practical recipes, and take home the food you prepare to inspire healthy cooking at home.
101 – Highfield Level 1 Award in an Introduction to Mental Health & Wellbeing
This course introduces learners to concepts of mental health, mental illness and wellbeing. It provides an understanding that all individuals have mental health and how you can support others and how to manage your own mental health and wellbeing. Skills required: Must have English language skills at Entry Level 3 or higher to be able […]