66 – Introduction to Working in Customer Service

Build the skills and confidence to succeed in a customer-focused workplace. This practical course covers effective communication, conflict resolution, problem-solving, excellent customer service, assertiveness and professionalism. Hands-on activities include shadowing administrative staff, reception role play and conflict scenarios. You will also develop teamwork, time-management and wider employability skills to support progression into employment or further training.

Share this course

Upcoming Sessions

Date Time and Runtime Location
Mon 04 Jan 202709:30 - 14:30 (5 hr)Bank Top Neighbourhood Learning Centre
Mon 11 Jan 202709:30 - 14:30 (5 hr)Bank Top Neighbourhood Learning Centre
Mon 18 Jan 202709:30 - 14:30 (5 hr)Bank Top Neighbourhood Learning Centre
Mon 25 Jan 202709:30 - 14:30 (5 hr)Bank Top Neighbourhood Learning Centre
Mon 01 Feb 202709:30 - 14:30 (5 hr)Bank Top Neighbourhood Learning Centre
Mon 08 Feb 202709:30 - 14:30 (5 hr)Bank Top Neighbourhood Learning Centre
Man customer service talking on the headset with client and smiling

Course Details

  • Title:
    66 – Introduction to Working in Customer Service
  • Dates:
    From Mon 04 Jan 2027 to Mon 08 Feb 2027
  • Course Code:
    66
  • Number of Sessions:
    6
  • Course Category:
    Employability
  • Contact Details:
    01254 507720
  • Location:
    Bank Top Neighbourhood Learning Centre, Arthur Way, Blackburn, Lancs. BB2 1QP.