305 – Highfield Level 2 Award in Customer Service

Boost Your Customer Service Skills
Whether you are in a customer-facing role or preparing for one, this course is for you. Learn key principles like meeting customer expectations, effective communication, professional behaviour, and handling difficult situations—across all industries, including telephone-based roles.
Skills required: Learners must have English language skills at Level 1 or above to complete this course.

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Upcoming Sessions

Date Time and Runtime Location
Tue 17 Mar09:30 - 14:30 (5 hr)Bank Top Neighbourhood Learning Centre
Tue 24 Mar09:30 - 14:30 (5 hr)Bank Top Neighbourhood Learning Centre
Man customer service talking on the headset with client and smiling

Course Details

  • Title:
    305 – Highfield Level 2 Award in Customer Service
  • Dates:
    From Tue 17 Mar 2026 to Tue 24 Mar 2026
  • Course Code:
    305
  • Number of Sessions:
    2
  • Course Category:
    Employability
  • Contact Details:
    01254 507720
  • Location:
    Bank Top Neighbourhood Learning Centre, Arthur Way, Blackburn, Lancs. BB2 1QP.
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