Whether you are in a customer-facing role or preparing for one, this course is for you. Learn key principles like meeting customer expectations, effective communication, professional behaviour, and handling difficult situations—across all industries, including telephone-based roles.
Skills required: Learners must have English language skills at Level 1 or above to complete this course.
Upcoming Sessions
Date | Time and Runtime | Location |
---|---|---|
Mon 10 Nov | 09:30 - 14:30 (5 hr) | Bank Top Neighbourhood Learning Centre |
Mon 17 Nov | 09:30 - 14:30 (5 hr) | Bank Top Neighbourhood Learning Centre |