This qualification is to support learners working or preparing to work in a customer service role. The course is suitable for all industries where customer service is a requirement. The qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Skills required: Must have English language skills at Level 1 or higher to be able to complete this course.
Booking is now closed
Booking ClosedUpcoming Sessions
Date | Time and Runtime | Location |
---|---|---|
Tue 19 Nov | 09:30 - 12:30 (3 hr) | Darwen Town Hall |
Tue 26 Nov | 09:30 - 12:30 (3 hr) | Darwen Town Hall |
Tue 03 Dec | 09:30 - 12:30 (3 hr) | Darwen Town Hall |
Tue 10 Dec | 09:30 - 12:30 (3 hr) | Darwen Town Hall |