023 – Highfield Level 2 Award in Customer Service

This qualification is to support learners working or preparing to work in a customer service role. The course is suitable for all industries where customer service is a requirement. The qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.

Skills required: Must have English language skills at Level 1 or higher to be able to complete this course.

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Upcoming Sessions

Date Time and Runtime Location
Tue 19 Nov09:30 - 12:30 (3 hr)Darwen Town Hall
Tue 26 Nov09:30 - 12:30 (3 hr)Darwen Town Hall
Tue 03 Dec09:30 - 12:30 (3 hr)Darwen Town Hall
Tue 10 Dec09:30 - 12:30 (3 hr)Darwen Town Hall

Booking is now closed

Booking Closed

Course Details

  • Title:
    023 – Highfield Level 2 Award in Customer Service
  • Dates:
    From Tue 19 Nov 2024 to Tue 10 Dec 2024
  • Course Code:
    023
  • Number of Sessions:
    4
  • Course Category:
    Employability
  • Contact Details:
    01254 507720
  • Location:
    Darwen Town Hall, Croft St, Darwen BB3 1BQ
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